Terms of Service

1. Acceptance of Terms:
   
   By accessing and using our online learning platform, you agree to comply with and be bound by
   these Terms of Use. If you do not agree with any part of these terms, you may not use the
   platform.
   
2. User Registration:
   
   To access certain features of the platform, users must create an account. During the registration
   process, users are required to provide accurate and current information. Users are responsible
   for maintaining the confidentiality of their account credentials and for all activities that occur
   under their account.
   
3. Content Usage:
   
   Users are solely responsible for the content they upload to the platform. By uploading content,
   users affirm that they have the necessary rights, licenses, and permissions to share such
   content. Users must respect intellectual property rights, and any infringement of copyright or
   intellectual property laws is strictly prohibited. The platform reserves the right to remove or
   disable access to any content that violates these terms or is deemed inappropriate.
   
4. Prohibited Activities:
   
   Users are prohibited from engaging in any activities that are illegal, harmful, or disruptive to the
   platform community. Prohibited activities include but are not limited to:
   ● Posting or sharing illegal or offensive content.
   ● Attempting to gain unauthorized access to other users’ accounts or to the platform’s
   systems.
   ● Disrupting the normal functioning of the platform or interfering with other users’
   experiences.
   ● Engaging in any form of harassment or discriminatory behavior.
   
5. Termination:
   
   The platform reserves the right to terminate or suspend user accounts without prior notice in the
   event of a violation of these terms. Users may also terminate their accounts at any time.
   Termination may result in the loss of access to certain features, content, or services.
   
6. Limitation of Liability:
   
   While we strive to provide a reliable and secure platform, we are not liable for any damages or
   losses incurred while using the platform. This includes, but is not limited to, direct, indirect,
   incidental, or consequential damages. Users acknowledge and agree that they use the platform
   at their own risk.
   
7. Governing Law:
   
   These terms are governed by the laws of South Africa. Any legal disputes arising from the use
   of the platform will be resolved in accordance with South African law, and users submit to the
   jurisdiction of the South African courts.
   
   By using our platform, you acknowledge that you have read, understood, and agreed to these
   Terms of Use. It is essential to review these terms regularly as they may be updated, and your
   continued use of the platform constitutes acceptance of any changes made to the terms. If you
   have any questions or concerns about these terms, please contact us at

kefilwe@kefilwetsela.com

8. Compliance with Laws and Regulations:
   
   Bokamoso operates in accordance with the Protection of Personal Information Act (POPIA) in South Africa. This means that we collect, process, and store personal information in a manner
   consistent with the principles outlined in POPIA, including lawfulness, fairness, and
   transparency. We also comply with any other relevant data protection and privacy laws in South
   Africa, ensuring that our practices align with legal requirements.
   
   Additionally, we are aware of and adhere to any sector-specific laws that may apply to
   educational platforms. This includes regulations related to student privacy, data security, and
   educational content. By staying up-to-date with the latest legal developments, we ensure that
   our platform remains compliant with all applicable laws and regulations.
   
9. User Rights and Responsibilities:
   
   Our Terms of Service clearly define the rights and responsibilities of users when using
   Bokamoso. These terms outline acceptable and prohibited behaviors on the platform, as well as the consequences for violating these terms. By agreeing to our Terms of Service, users
   acknowledge their obligations to follow our guidelines and rules.
   In cases where users violate our terms, we reserve the right to suspend or terminate their
   accounts. This helps maintain a safe and respectful learning environment for all users and
   ensures that our platform remains free from disruptive or harmful behavior.
   
10. Content Ownership and Use:
    
    All content posted on Bokamoso, including user-generated content and educational materials, remains the property of the respective owners. Users retain ownership of their content and grant Bokamoso a non-exclusive license to use it for platform-related purposes.
    This means that users have control over how their content is used and shared on the platform.
    We respect copyright laws and intellectual property rights, and we take appropriate measures to
    address any infringement issues that may arise.
    
11. Privacy Policy Specifics:
    
    Our Privacy Policy outlines the types of personal data we collect, how we use this data, and the
    measures we take to protect it. Personal data may include information such as name, email
    address, educational background, and other details provided by users during registration or use
    of our services.
    
    We are transparent about our data collection practices and only collect information that is
    necessary for providing and improving our services. We do not share personal information with
    third parties without explicit consent, except as required by law or as necessary for the
    operation of our platform.
    
    Our Privacy Policy also covers the use of cookies and similar technologies. We provide
    information about the types of cookies we use, their purposes, and how users can manage their
    cookie preferences. Additionally, we outline users’ rights regarding their personal data, including
    the right to access, modify, or delete their information.
    
12. Data Security:
    
    Protecting the security of user data is a top priority at Bokamoso . We employ a range of security measures to safeguard personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, access controls, and regular
    security audits.
    
    By implementing robust security practices, we aim to ensure that user data remains confidential
    and secure at all times. We continuously monitor and update our security protocols to mitigate
    potential risks and vulnerabilities.
    
13. Liability Limitations:
    
    While we strive to provide accurate and reliable content and services, we cannot guarantee the
    actions or behavior of users on our platform. Our liability is limited to the extent permitted by law,
    and we are not responsible for any damages or losses that may occur as a result of user
    interactions or the use of our platform.
    
    By using Bokamoso, users acknowledge and accept these limitations of liability. We encourage users to exercise caution and discretion when interacting with others on the platform and to report any inappropriate or concerning behavior to our support team.
    
14. Dispute Resolution:
    
    In the event of disputes between Bokamoso and users, or between users themselves, we
    provide a structured process for resolution. This process may involve negotiation, mediation, or
    arbitration, depending on the nature and severity of the dispute.
    Our Dispute Resolution process is designed to be fair, impartial, and efficient, allowing parties to
    resolve their differences in a constructive manner. We specify the jurisdiction and choice of law
    in our terms, ensuring that disputes are resolved in accordance with South African law.
    
15. Changes to Terms:
    
    We reserve the right to update our Terms of Service and Privacy Policy as necessary to reflect
    changes in our business practices, legal requirements, or industry standards. When we make
    changes to these documents, we notify users through email or by a notice on our platform.
    Users are encouraged to review our terms periodically to stay informed about any updates or
    modifications. Continued use of Bokamoso constitutes acceptance of the updated terms, so it is important for users to familiarize themselves with the latest policies.
    
16. Accessibility and Comprehensibility:
    
    Our Terms of Service and Privacy Policy are written in clear, plain language to ensure that they
    are accessible and comprehensible to all users. We avoid using legal jargon or technical
    terminology that may be confusing or difficult to understand.
    
    By presenting our policies in a straightforward and user-friendly manner, we aim to empower
    users to make informed decisions about their privacy and data protection. We provide
    explanations and examples where necessary to clarify complex concepts and ensure that users
    understand their rights and obligations.
    
17. Specifics for Educational Platforms:
    
    As an educational platform, we prioritize the privacy and safety of our users, particularly
    students. We have policies and procedures in place to protect student data, limit interactions
    between minors and adults, and promote academic integrity.
    For example, we implement strict privacy controls to prevent unauthorized access to student
    information and ensure that educational activities are conducted in a secure and respectful
    manner. We also provide guidance and resources to help users maintain academic honesty and

integrity in their studies.

By incorporating these expanded explanations into our privacy policy, we provide users with a
comprehensive understanding of our data protection practices and their rights and
responsibilities when using Bokamoso.

Privacy Policy

Introduction:

Welcome to Bokamoso! This Privacy Policy outlines how we collect, use, disclose, and
safeguard your information when you use our online learning platform.

1. Information We Collect:
   
   Personal Information:
   
   Full Name:
   -We collect your full name to create a personalized learning experience and facilitate
   communication.
   
   Email Address:
   -Your email address is used for account verification, communication, and updates on
   platform-related matters.
   
   Date of Birth:
   -We may collect your date of birth to ensure compliance with age restrictions on certain content
   or features.
   
   Profile Picture:

• Users have the option to upload a profile picture for personalisation purposes within the
  platform.
• Billing Information:
  If applicable, we collect billing information for payment processing, ensuring a seamless
  subscription or transaction process.
  Usage Data:
• Login Information: We collect data on your login frequency and timestamps to monitor
  platform activity.
• Device Information: Information about the device you use to access our platform helps us
  optimise the user experience for different devices.
• IP Address: We collect IP addresses for security purposes, monitoring account activity, and
  preventing unauthorised access.
• Browser Information: We gather information about the browser you use to ensure
  compatibility and enhance user experience.

1. How We Use Your Information:
   
   Personalisation:

• Customised Learning Paths: Your data allows us to tailor learning paths, recommending
  courses and content that align with your interests and learning history.
• Progress Tracking: We use your information to track your progress within courses and
  suggest additional material based on your achievements and areas for improvement.
  Communication:
• Platform Updates: We may send notifications about new features, updates, or improvements
  to enhance your learning experience.
• Support Communication: Your provided contact details may be used to respond to inquiries,
  provide support, and address any issues you may encounter.
• Promotional Offers: We may occasionally send promotional offers or information about new
  courses that align with your learning preferences.
  Analytics:
• User Behavior Analysis: We analyse user interactions to understand preferences, improve
  content relevance, and enhance overall platform functionality.
• Performance Metrics: Data collected helps us assess the performance of courses and identify
  areas for improvement in instructional design and delivery.
  By using our platform, you acknowledge and agree to the collection and use of your information
  as outlined in this Privacy Policy. We prioritise the security and confidentiality of your data and
  continuously work to provide a secure and personalised learning environment. If you have any
  concerns or questions about our privacy practices, please contact us at
  kefilwe@kefilwetsela.com

1. Information Sharing:
   
   We do not sell or rent your personal information to third parties.
   We prioritize the confidentiality and privacy of your personal information. As a fundamental
   principle, we do not engage in selling or renting your personal information to any third parties.
   Your data is treated with the utmost respect, and we are committed to maintaining its security
   and integrity.
   
   We may share information with trusted third-party service providers for specific purposes.
   While we do not disclose your personal information indiscriminately, there are instances where it
   may be necessary to share information with trusted third-party service providers. These
   providers assist us in delivering and improving our services. For example, we may engage
   third-party payment processors, analytics services, or customer support platforms to enhance
   your experience on our platform. Rest assured that any such sharing is conducted under strict
   agreements and compliance with data protection laws.
   
2. Security:
   
   We implement security measures to protect your information, but no method is 100% secure.
   We take the security of your information seriously and employ industry-standard security
   measures to safeguard against unauthorized access, disclosure, alteration, and destruction.
   These measures include encryption, access controls, regular security audits, and ongoing
   training for our staff. Despite our commitment to security, it’s essential to acknowledge that no
   method of data transmission or storage is entirely foolproof. Therefore, while we strive to protect
   your information, we cannot guarantee absolute security.
   
3. Your Choices:
   
   You can control your privacy settings and communication preferences.
   We believe in giving you control over your personal information. Within your account settings,
   you have the ability to manage privacy preferences, controlling what information is visible to
   others and adjusting communication preferences. Whether you want to opt-in or opt-out of
   certain notifications, newsletters, or promotional communications, your choices are respected,
   and we aim to provide a user-friendly interface for you to manage these settings.
   
4. Updates to this Privacy Policy:
   
   We may update this policy, and any changes will be posted on our website.
   To ensure transparency and keep you informed about how your information is handled, we
   reserve the right to update this Privacy Policy periodically. Any changes made to the policy will
   be prominently posted on our website. We encourage you to review the policy regularly to stay
   informed about how we collect, use, and protect your information. By continuing to use our
   platform after any updates, you acknowledge and agree to the revised terms of the Privacy
   Policy.
   
   If you have any questions or concerns regarding these policies, please don’t hesitate to contact
   us at kefilwe@kefilwetsela.com. Your privacy and security are of utmost importance to us.
   
   Support Policy
   
5. Support Channels:
   
   We understand that users may encounter questions, concerns, or issues while using our
   platform. To ensure a seamless experience, we offer support through the following channels:

• Email: Users can reach out to our dedicated support team via email at
  support@kefilwetsela.com. We strive to provide detailed and comprehensive responses to email
  queries.
• Chat: For real-time assistance, we offer a chat support feature directly accessible on our
  platform. Our chat support is designed to address your inquiries promptly, offering immediate
  assistance when needed.

1. Response Time:
   
   We recognize the importance of timely support in enhancing your experience. Our commitment
   is to respond to support queries within 48 hours. We aim to acknowledge your inquiry promptly,
   ensuring that you receive assistance in a reasonable and efficient manner.
   
2. Issue Resolution:
   
   Our goal is to resolve support issues promptly and efficiently. Upon receiving your support
   query, our dedicated support team will work diligently to understand the nature of the issue and
   provide a resolution. While some issues may require more time for in-depth investigation, we
   strive to address and resolve the majority of support inquiries in a timely manner.
   
3. User Responsibilities:
   We believe in collaborative support, and as users, you play a crucial role in ensuring effective
   assistance. To facilitate a smoother support process, we request that users adhere to the
   following responsibilities:

• Provide Accurate Information: When submitting support queries, please provide accurate and
  detailed information about the issue you are experiencing. This enables our support team to
  understand and address your concern more effectively.
  
• Follow Platform Guidelines: Users are expected to adhere to our platform guidelines and terms
  of use. This includes using the platform for its intended purposes and respecting the rights of
  others within the community.
  
• Communication: Maintain clear and respectful communication with our support team to
  facilitate a positive support experience. If additional information is required to resolve an issue,
  prompt and clear communication can expedite the resolution process.
  Our support team is dedicated to ensuring that you have a positive experience on our platform.
  If you have any questions, encounter challenges, or need assistance, please do not hesitate to
  reach out to our support channels. Your satisfaction is our priority, and we appreciate your
  cooperation in helping us provide the best possible support.
  incidental, or consequential damages. Users acknowledge and agree that they use the platform
  at their own risk.

1. Governing Law:
   These terms are governed by the laws of South Africa. Any legal disputes arising from the use
   of the platform will be resolved in accordance with South African law, and users submit to the
   jurisdiction of the South African courts.
   
   By using our platform, you acknowledge that you have read, understood, and agreed to these
   Terms of Use. It is essential to review these terms regularly as they may be updated, and your
   continued use of the platform constitutes acceptance of any changes made to the terms. If you
   have any questions or concerns about these terms, please contact us at
   kefilwe@kefilwetsela.com
   
   This Privacy Policy was last updated on 27 January 2024.