Introduction:
Welcome to Bokamoso! This Privacy Policy outlines how we collect, use, disclose, and
safeguard your information when you use our online learning platform.
- Information We Collect:
Personal Information:
Full Name:
-We collect your full name to create a personalized learning experience and facilitate
communication.
Email Address:
-Your email address is used for account verification, communication, and updates on
platform-related matters.
Date of Birth:
-We may collect your date of birth to ensure compliance with age restrictions on certain content
or features.
Profile Picture:
- Users have the option to upload a profile picture for personalisation purposes within the
platform. - Billing Information:
If applicable, we collect billing information for payment processing, ensuring a seamless
subscription or transaction process.
Usage Data: - Login Information: We collect data on your login frequency and timestamps to monitor
platform activity. - Device Information: Information about the device you use to access our platform helps us
optimise the user experience for different devices. - IP Address: We collect IP addresses for security purposes, monitoring account activity, and
preventing unauthorised access. - Browser Information: We gather information about the browser you use to ensure
compatibility and enhance user experience.
- How We Use Your Information:
Personalisation:
- Customised Learning Paths: Your data allows us to tailor learning paths, recommending
courses and content that align with your interests and learning history. - Progress Tracking: We use your information to track your progress within courses and
suggest additional material based on your achievements and areas for improvement.
Communication: - Platform Updates: We may send notifications about new features, updates, or improvements
to enhance your learning experience. - Support Communication: Your provided contact details may be used to respond to inquiries,
provide support, and address any issues you may encounter. - Promotional Offers: We may occasionally send promotional offers or information about new
courses that align with your learning preferences.
Analytics: - User Behavior Analysis: We analyse user interactions to understand preferences, improve
content relevance, and enhance overall platform functionality. - Performance Metrics: Data collected helps us assess the performance of courses and identify
areas for improvement in instructional design and delivery.
By using our platform, you acknowledge and agree to the collection and use of your information
as outlined in this Privacy Policy. We prioritise the security and confidentiality of your data and
continuously work to provide a secure and personalised learning environment. If you have any
concerns or questions about our privacy practices, please contact us at
kefilwe@kefilwetsela.com
- Information Sharing:
We do not sell or rent your personal information to third parties.
We prioritize the confidentiality and privacy of your personal information. As a fundamental
principle, we do not engage in selling or renting your personal information to any third parties.
Your data is treated with the utmost respect, and we are committed to maintaining its security
and integrity.
We may share information with trusted third-party service providers for specific purposes.
While we do not disclose your personal information indiscriminately, there are instances where it
may be necessary to share information with trusted third-party service providers. These
providers assist us in delivering and improving our services. For example, we may engage
third-party payment processors, analytics services, or customer support platforms to enhance
your experience on our platform. Rest assured that any such sharing is conducted under strict
agreements and compliance with data protection laws. - Security:
We implement security measures to protect your information, but no method is 100% secure.
We take the security of your information seriously and employ industry-standard security
measures to safeguard against unauthorized access, disclosure, alteration, and destruction.
These measures include encryption, access controls, regular security audits, and ongoing
training for our staff. Despite our commitment to security, it’s essential to acknowledge that no
method of data transmission or storage is entirely foolproof. Therefore, while we strive to protect
your information, we cannot guarantee absolute security. - Your Choices:
You can control your privacy settings and communication preferences.
We believe in giving you control over your personal information. Within your account settings,
you have the ability to manage privacy preferences, controlling what information is visible to
others and adjusting communication preferences. Whether you want to opt-in or opt-out of
certain notifications, newsletters, or promotional communications, your choices are respected,
and we aim to provide a user-friendly interface for you to manage these settings. - Updates to this Privacy Policy:
We may update this policy, and any changes will be posted on our website.
To ensure transparency and keep you informed about how your information is handled, we
reserve the right to update this Privacy Policy periodically. Any changes made to the policy will
be prominently posted on our website. We encourage you to review the policy regularly to stay
informed about how we collect, use, and protect your information. By continuing to use our
platform after any updates, you acknowledge and agree to the revised terms of the Privacy
Policy.
If you have any questions or concerns regarding these policies, please don’t hesitate to contact
us at kefilwe@kefilwetsela.com. Your privacy and security are of utmost importance to us.
Support Policy - Support Channels:
We understand that users may encounter questions, concerns, or issues while using our
platform. To ensure a seamless experience, we offer support through the following channels:
- Email: Users can reach out to our dedicated support team via email at
support@kefilwetsela.com. We strive to provide detailed and comprehensive responses to email
queries. - Chat: For real-time assistance, we offer a chat support feature directly accessible on our
platform. Our chat support is designed to address your inquiries promptly, offering immediate
assistance when needed.
- Response Time:
We recognize the importance of timely support in enhancing your experience. Our commitment
is to respond to support queries within 48 hours. We aim to acknowledge your inquiry promptly,
ensuring that you receive assistance in a reasonable and efficient manner. - Issue Resolution:
Our goal is to resolve support issues promptly and efficiently. Upon receiving your support
query, our dedicated support team will work diligently to understand the nature of the issue and
provide a resolution. While some issues may require more time for in-depth investigation, we
strive to address and resolve the majority of support inquiries in a timely manner. - User Responsibilities:
We believe in collaborative support, and as users, you play a crucial role in ensuring effective
assistance. To facilitate a smoother support process, we request that users adhere to the
following responsibilities:
- Provide Accurate Information: When submitting support queries, please provide accurate and
detailed information about the issue you are experiencing. This enables our support team to
understand and address your concern more effectively. - Follow Platform Guidelines: Users are expected to adhere to our platform guidelines and terms
of use. This includes using the platform for its intended purposes and respecting the rights of
others within the community. - Communication: Maintain clear and respectful communication with our support team to
facilitate a positive support experience. If additional information is required to resolve an issue,
prompt and clear communication can expedite the resolution process.
Our support team is dedicated to ensuring that you have a positive experience on our platform.
If you have any questions, encounter challenges, or need assistance, please do not hesitate to
reach out to our support channels. Your satisfaction is our priority, and we appreciate your
cooperation in helping us provide the best possible support.
incidental, or consequential damages. Users acknowledge and agree that they use the platform
at their own risk.
- Governing Law:
These terms are governed by the laws of South Africa. Any legal disputes arising from the use
of the platform will be resolved in accordance with South African law, and users submit to the
jurisdiction of the South African courts.
By using our platform, you acknowledge that you have read, understood, and agreed to these
Terms of Use. It is essential to review these terms regularly as they may be updated, and your
continued use of the platform constitutes acceptance of any changes made to the terms. If you
have any questions or concerns about these terms, please contact us at
kefilwe@kefilwetsela.com
This Privacy Policy was last updated on 27 January 2024.